CAA-Quebec Frequently Asked Questions

No. A second tow for the same breakdown is not possible. The only way to increase your covered distance is to upgrade your membership. The CAA Premier card, in particular, entitles you to up to 320km of towing for one of the 4 annual services.

A membership in CAA-Quebec is personal. You must show your membership card and ID when the patroller arrives. However, you can add members to your file, such as your spouse or dependent children.

You can request a Roadside Assistance service 48 hours after joining. However, it is possible to get assistance earlier, but only if you have a breakdown in Quebec. In such cases, administrative fees will apply. In addition, the towing distance will be limited to 30 kilometres per added option if you request towing within the first 7 days of joining or upgrading to CAA Plus, CAA Premier, CAA Plus RV, and CAA Premier RV.

We can tow nearly 25 types of vehicle, from passenger cars to motorcycles, vans and bicycles, and even more for members with the RV option. Check out the full list of eligible vehicles. The vehicle must be registered, complete with all parts, and the parts must be in place.

If you are on board the vehicle, yes. CAA-Quebec membership covers the member, not the vehicle.

Need some help? You can request Roadside Assistance by visiting our website, using the CAA Mobile app, or by calling 1-800-222-4357. Have your membership card number ready. We’ll send a tow truck right to your location.

Your maximum towing distance is determined by your membership type. CAA Classic members are entitled to 5km of towing, while CAA Plus members are entitled to 160km of towing. CAA Premier membership covers 320km of towing for one of the four annual services, and a maximum of 160km for the other three.

Yes, you may be entitled to reimbursement, for instance if you have tried to reach us and our service was unavailable.  

To learn more, refer to the conditions (“Reimbursable services” section). And find here the form to fill out, which includes the procedure. 

The first step is to contact your advisor. If you are not satisfied with the information they provide, you can write to us. For more details, including contact information, please refer to our Complaint Handling and Dispute Resolution Policy.

 No. The insurance products featured on our site are offered in Quebec by CAA-Quebec subsidiaries holding the required insurance regulatory authorizations (doing business under the name “CAA-Quebec Insurance”).

Everyone has access to the insurance products we offer on our website. You are warmly welcomed to request a quote for any of them that are of interest to you.

Naturally, we provide special benefits for CAA-Quebec members, such as discounts on various insurance premiums as well as preferential rates. Becoming a member to take advantage of these benefits could prove worthwhile for you. Feel free to discuss it with one of our advisors.

CAA-Quebec partners with reputable insurers. Moreover, members are entitled to discounts, preferential rates, and exclusive benefits.

Find information on each of our insurance product pages. If you need further assistance, please call 1-855-861-5750.

You can call on Residential Advisory Services for a wide range of issues:    

• Buying, selling or renovating your home;  

• Solutions and improvements to consider;  

• Air quality, environment, and energy savings;  

• Standards for quotes, contracts and warranties;  

• Choice of Approved Residential Suppliers; 

• And more.

You call 1-888-627-6666. We’ll give you the contact information of an Approved Supplier in your area offering 24-hour service to fix your problem with plumbing (water heater), electricity, roofing, etc.

This is a cost-free recourse in the event of a misunderstanding with one of CAA-Quebec’s Approved Residential Suppliers regarding the quality of services rendered. CAA-Quebec brings the parties together so that a solution can be reached. Conditions apply.

Indeed. Our Residential Advisory Services experts can give you an objective opinion on your various quotes.

Because these businesses have been evaluated according to rigorous criteria: credibility and expertise, reputation, compliance, and solvency. Find an Approved Supplier near you.

There are no limits! This benefit is included in your membership at no extra cost. Our residential experts are here to answer your questions.

It depends on your membership. You are entitled to one reimbursement per membership year:  

CAA Classic and CAA Go: up to $50  

CAA Plus: up to $100  

CAA Premier: up to $150  

See the reimbursement procedure.

You can call on Mobility Advisory Services for a wide range of issues:  

• Advice on choosing and buying a new or used vehicle, whether gas-powered or electric;   

• Key criteria to consider when buying tires;  

• Advice on electric mobility;  

• Conciliation of disputes with automobile dealers (AMVOQ, CCAQ, ACVRQ, and ACLVQ);  

• And more.

For complete peace of mind! The mechanics in our approved network are evaluated according to rigorous criteria: customer satisfaction, quality of service, staff proficiency, compliance of facilities and equipment, environmental awareness… What’s more, CAA-Quebec members enjoy enhanced warranties and a 3% discount on their bill, up to a maximum of $100.

There are no limits! This benefit is included in your membership at no extra cost. Our mobility experts are here to answer your questions.

No, the garages we recommend (and the checks we carry out for competence, compliance, solvency, etc.) are for the benefit of everyone, be they members or non-members. However, CAA-Quebec members enjoy exclusive benefits and discounts!

Our Mobility Advisory Services experts draw on a wide range of literature to give you a “list price,” that is, the fair price you should pay for a vehicle in good condition of the make and model you want. You can use it to decide whether to keep or sell a vehicle, or to negotiate a sale or purchase price. Available for cars, motorcycles, trucks, snowmobiles, ATVs, and other vehicles. Service available Monday to Friday, 8:30a.m. to 5p.m. at 1-888-471-2424.  
Request a list price (connection required).

This is a cost-free recourse for CAA-Quebec members in the event of a misunderstanding with one of CAA-Quebec’s Approved Auto Repair Services or automobile dealers who are members of: AMVOQ, CCAQ, ACVRQ, and ACLVQ. Visit our website for further information.

CAA-Quebec offers drop-off service in the city of Québec at its offices located at 8000, Armand-Viau, Suite 500 (Monday to Friday, 8a.m. to 4p.m.). Visit our website to find out about other drop-off locations.

In addition to 24/7 Roadside Assistance anywhere in Canada and the United States (except for the CAA Go card), CAA-Quebec membership entitles you to a range of services and benefits in the fields of mobility, travel, insurance, and housing. Please refer to our Member’s Handbook for more information.

Yes. However, you must wait 48 hours after joining to request a Roadside Assistance service, or charges will apply. In addition, the distance covered will be limited to 30 kilometres per added option if you request towing within the first 7 days after joining or upgrading to CAA Plus, CAA Premier, CAA Plus RV, or CAA Premier RV.

CAA-Quebec memberships are fully refundable within the first 30 days of enrollment or renewal. The refund amount will be calculated according to the annual membership fee, minus services rendered within the first 30 days. Get a refund by calling 1-800-686-9243.

No. A CAA-Quebec membership is personal and cannot be transferred. However, associated memberships are available for spouses and dependents living at the same address at a reduced rate.

Yes. Your CAA-Quebec membership entitles you to the services and benefits of affiliated CAA Clubs across the country and in the United States (with AAA). Therefore, you can expect the same emergency assistance whenever you cross the Quebec or Canadian border, and enjoy discounts. Services for bicycles, motorcycles, and tent trailers under 4.88m (16ft) are not available everywhere.

No, only residents of Quebec can join CAA-Quebec. However, by joining another CAA Club (such as CAA South Central Ontario), your coverage will also extend to Quebec.

CAA-Quebec memberships are fully refundable within the first 30 days of enrollment or renewal. The refund amount will be calculated according to the annual membership fee, minus services rendered within the first 30 days. Get a refund by calling 1-800-686-9243.

As stipulated in the Member’s Handbook, by signing up for monthly payments, you undertake to make all 12 payments, failing which your access to services will be revoked and action may be taken.

Yes, and you can even add the RV option if you have a CAA Plus or CAA Premier card. However, please note that the number of free kilometres is limited to 30 per option added if towing occurs within the first 7 days of membership or upgrade. You can also add an additional member at any time. Learn more.

Yes, you must wait 48 hours after joining to request a Roadside Assistance service. However, it is possible to get assistance earlier, but only if you have a breakdown in Quebec. In such cases, administrative fees will apply. In addition, if you request towing within the first 7 days following your enrollment or upgrade to CAA Plus, CAA Premier, CAA Plus RV, and CAA Premier RV, the number of kilometres will be limited to 30 per option added.

If your payment fails to go through, we’ll contact you, but this could result in a delay and you could even find yourself without coverage. Need to change your card, or is yours about to expire? Go to your Online Account to update your payment details.

Some partners accept the virtual card, but we recommend that you always carry your physical card with you. Some of our partners may ask for your physical card for technical reasons or to prevent fraud. 

You can sign up for automatic renewal. You’ll enjoy peace of mind as well as uninterrupted access to your benefits.

The Rabais Dollars CAA program is a rewards program offered by CAA-Quebec exclusively to members in good standing. The program provides a number of advantages at CAA-Quebec and many of its partners. It has two components:

• The discount component, wich provides instant discounts and other rewards from CAA-Quebec and participating partners, both in stores and online 

• The CAA Dollars back component, wich allows members to earn CAA Dollars at CAA-Quebec and participating partners, both in stores and online 

Note that some participating partners may offer both an instant discount and CAA Dollars Back.  For detailed information of promotional offers, see the Rabais Dollars CAA section. Promotional offers may be modified periodically. 

The program is one of the rewards of being a CAA-Quebec member. If your membership is in good standing, you are automatically enrolled in the Rabais Dollars CAA program. So all you have to do is become a CAA-Quebec Member.

Participation in the Rabais Dollars CAA program is free to members as long as they pay their CAA-Quebec membership fees. It is one of the many rewards you receive with your membership.

Each CAA Dollar is equivalent to $1 Canadian.