Getting the most out of your Online Account

Several reasons may explain this.   

Is this the first time you’ve tried to log in since September 4, 2024?   

If so, the password you used on our former website no longer works. To log in, you must first create a new access to your file by clicking on the link below.  

Create your new access 

Are you entering your membership number incorrectly? 

If you have already created your access to the Online Account since September 4, 2024, you should normally be able to log in. 

If you enter your membership number to log in, enter only the 10 digits that follow 620 285. If you enter 620 285, it will not work. 

Are you entering your email address incorrectly? 

If you own more than one email address, make sure you enter the same one you used when you created your access. Also, double-check that the address you enter does not contain any character errors (missing letters, hyphens instead of underscores, and so on). 

Are you entering your password incorrectly?  

Perhaps you’ve forgotten your password. That’s no big deal. You can easily set up a new one by clicking on the link below.   

Reset password

How to solve the problem depends on your situation.   

This is the first time you’ve tried to log in since September 4, 2024.   

Our login process has undergone some changes since the launch of our new website on September 4, 2024. If you’re trying to log in using the password you used on our former website, it’s normal that it won’t work. You need to create a new access by clicking on the link below. It’s very simple and there are just a few steps to follow. 

Create your new access 

You have created your access to the Online Account since September 4, 2024.    

Perhaps you’ve forgotten your password. That’s no big deal. You can easily set up a new one by clicking on the link below.  

Reset password

A code is sent to you upon creation of your new access. You also receive one when you request to change your password, for example because you’ve forgotten it.   

This code is sent to the email address you have provided. First, confirm that you haven’t made any oversights when entering your address (such as a missing letter or dot). Also, if you own more than one address, be sure to check the right mailbox. 

Emails of this sort are sometimes flagged as spam mail. Check the relevant folder in your inbox, as you might find our email there. 

Are you still unable to find the email with the code, even after double-checking the accuracy of your address as well as your spam folder? You can call our Member Services team. 

Our new website is still under development. These features are not fully ready yet. We are still in the process of refining them so that they can live up to our expectations—and to yours. 

If you need assistance, please call us at 1-800-686-9243. Our team will be happy to help you. 

Yes, you certainly can change your contact information in your Online Account. In fact, it’s the easiest way to do it! You’ll find the link directly in the homepage of your Online Account, in the “My file” area.

You can manage your communication preferences from the homepage of your Online Account, in the “My file” area. The link is entitled “Manage my communications.”