Roadside Assistance

If we can’t solve your problem in any other way, we will tow your vehicle to the service location of your choice. 

CAA Go: Not applicable 

CAA Classic: Up to 5km away 

CAA Plus | CAA Plus RV: Up to 160km away 

CAA Premier: Up to 160km (3 other services) or up to 320km (1 service)  

CAA Premier RV: Up to 160km or up to 320km for 1 service for a passenger vehicle

Should you be unable to drive, we will tow your vehicle and drive you back to your place of residence at the time of your request. First kilometres are included: 25km for CAA Classic, CAA Plus® and CAA Plus® RV members, and 50km for CAA Premier® and CAA Premier® RV members.

We test your battery preventively wherever you may be, for example at home or at work. If necessary, we can also boost it or replace it for a new one on the spot. This service is not available to CAA Go members.

If the battery that powers the electric vehicle is dead, we’ll tow your vehicle to the nearest charging station.

CAA Go: Not applicable  

CAA Classic: Up to 5km away 

CAA Plus | CAA Plus RV: Up to 160km away 

CAA Premier | CAA Premier RV: Up to 160km away for 3 services or up to 320km away for 1 service 

If the 12V battery used to start and operate the accessories is dead, we’ll boost it on the spot.

A battery boost will be provided in an attempt to start your vehicle. This service is not available to CAA Go members. 

Minor or temporary adjustments can be made in an attempt to enable your vehicle to operate safely under its own power. This service is not available to CAA Go members. 

In the event of a flat tire, we can replace the tire with the spare tire if it is inflated and serviceable. This service is not available to CAA Go members. 

We’ll deliver a sufficient quantity of fuel to enable you to reach the nearest service station. Your vehicle may also be towed to a service station.   

CAA Classic members must pay for the fuel. Free for CAA Plus®, CAA Plus® RV, CAA Premier®, and CAA Premier® members.

This service is not available to CAA Go members. 

Your vehicle will be serviced if it is stuck in snow or mud. It must be accessible by normal public roads. 

CAA Go: Not applicable 

CAA Classic: 1 service vehicle 

CAA Plus | CAA Plus RV | CAA Premier | CAA Premier RV: 2nd service vehicle for up to 1 hour, if required

If you can no longer access the interior of your vehicle, we’ll try to unlock your doors. If the services of a locksmith are necessary, we will reimburse the cost. 

CAA Go: Not applicable  

CAA Classic: Up to $50 

CAA Plus | CAA Plus RV: Up to $100 

CAA Premier | CAA Premier RV: Up to $150 

This benefit is available to CAA Plus® RV and CAA Premier® RV members. It includes most Roadside Assistance services, adapted to recreational vehicles: towing (up to 160km), extrication/winching, battery boosting, fuel delivery, etc.

This benefit is available to CAA Plus® RV and CAA Premier® RV members in Quebec only. It includes towing (up to 160km), fuel delivery, battery boosting, extrication/winching and Safe Ride Service. Snowmobile assistance is available from November 15 to April 15.

As a CAA Premier or CAA Premier RV member, you could get up to 2 days of free car rental when your personal vehicle needs to be towed due to a mechanical breakdown.