CAA Plus

In addition to 24/7 Roadside Assistance anywhere in Canada and the United States (except for the CAA Go card), CAA-Quebec membership entitles you to a range of services and benefits in the fields of mobility, travel, insurance, and housing. Please refer to our Member’s Handbook for more information.

Yes. However, you must wait 48 hours after joining to request a Roadside Assistance service, or charges will apply. In addition, the distance covered will be limited to 30 kilometres per added option if you request towing within the first 7 days after joining or upgrading to CAA Plus, CAA Premier, CAA Plus RV, or CAA Premier RV.

Yes. You may terminate your membership at any time, either online through your Online Account or by contacting Member Services at 1-800-686-9243. Your membership will end on the effective date of termination.

Yes, you must wait 48 hours after joining to request a Roadside Assistance service. However, it is possible to get assistance earlier, but only if you have a breakdown in Quebec. In such cases, administrative fees will apply. In addition, if you request towing within the first 7 days following your enrollment or upgrade to CAA Plus, CAA Premier, CAA Plus RV, and CAA Premier RV, the number of kilometres will be limited to 30 per option added.

No. A CAA-Quebec membership is personal and cannot be transferred. However, associated memberships are available for spouses and dependents living at the same address at a reduced rate.

Yes. Your CAA-Quebec membership entitles you to the services and benefits of affiliated CAA Clubs across the country and in the United States (with AAA). Therefore, you can expect the same emergency assistance whenever you cross the Quebec or Canadian border, and enjoy discounts. Services for bicycles, motorcycles, and tent trailers under 4.88m (16ft) are not available everywhere.

No, only residents of Quebec can join CAA-Quebec. However, by joining another CAA Club (such as CAA South Central Ontario), your coverage will also extend to Quebec.

If you have paid for your membership in advance, you may be entitled to a refund for the unused portion of the membership period you have already paid for.

The refund amount, if applicable, will be calculated as of the effective date of termination and may take into account :

• any portion of the membership period that has already elapsed;
• any optional services or benefits that have been used, if applicable;
• any applicable administrative fees set forth in the Member’s Handbook, if any.

To verify your eligibility for a refund or to request processing of an applicable refund, please contact Member Services at 1-800-686-9243 to confirm the information required to process the request.

Where a refund is applicable, it will be processed within thirty (30) days following receipt of all information required to process the request.