
Benefit from personalized advice
Do you have questions about your home, need specific information, or are you looking for referrals to find an Approved Supplier?

Is your fridge no longer cooling? Is your washer not spinning properly? Is your dishwasher leaking? When an appliance breaks down, one question comes up fast: should you repair it or replace it? The answer mostly depends on the appliance’s age, the cost of repairs, and its overall condition. Here are some simple guidelines to help you make an informed decision.
Before calling an appliance repair technician, take a few minutes to check some basic things. Too many people pay a lot for a minor problem.
Ask yourself:
Check the manufacturer’s manual. It often includes a step-by-step troubleshooting guide for breakdowns.
If your appliance is fairly new, it’s likely still under warranty. In that case, having it repaired is often the better option.
Before paying for a repair, check:
In many cases, a repair may be fully or partially covered, which can significantly reduce costs.
Most repair technicians are self-employed, while others work for retailers or manufacturers. Before making your choice, check customer reviews on Google or Facebook. Also verify whether the business has any consumer complaints on file with the Office de la protection du consommateur.
Today’s appliances are complex. They include numerous electronic components, and models evolve quickly. Working with a trained, experienced technician can make a real difference, especially for appliances with touchscreens, Wi-Fi-connected models, high-end units, or European models.
All appliance repairs are protected by a mandatory three-month warranty on parts and labour, starting from the date shown on the invoice.
The invoice should also specify the repairs carried out, the price, and the condition of the parts installed—whether new, used, or reconditioned.
You don’t want to throw your money away. That’s completely understandable. Unfortunately, there’s no universal formula for knowing whether it’s better to repair an appliance or buy a new one. It all depends on the age of the appliance and your tolerance for risk.
That said, it’s often time to reconsider repair if:
Appliance type | Average lifespan | Sign it’s time to replace |
|---|---|---|
Freezer | 15–20 years | Excessive frost buildup, continuously noisy motor |
Oven/stove | 13–15 years | Unstable temperature, malfunctioning heating elements |
Refrigerator | 10–14 years (often more cost-effective to replace after 12 years) | Excessive heat at the back, clicking noises |
Dryer | 11–14 years | Drying time doubled, housing overheating |
Washer | 10–12 years | Recurring leaks, clothes not spinning out properly, excessive vibration, persistent odours |
Air conditioner (window/portable) | 8–12 years | No longer cooling, refrigerant leak |
Dishwasher | 9–11 years | Dishes not getting clean, leaking or rusting tub |
5–8 years | Compressor won’t start, frost on the coils | |
Microwave oven | 7–10 years | Sparking, turntable not rotating, faulty buttons |
Appliances with a lot of electronics (touchscreens, Wi-Fi) tend to last 2 to 3 years less than simpler mechanical models.
Yes, newer refrigerators are generally more energy-efficient. Compare your old appliance’s energy consumption with that of a new model, then weigh that against the current purchase price, which is often higher than it was 15 years ago.
If repairing your fridge or any other appliance is impossible or too costly, you’ll need to get rid of it. Here are a few options:
Do you need to replace your appliance? Choose an ENERGY STAR certified model. These appliances offer better energy efficiency and are generally cheaper to run. They typically rank among the most energy-efficient products in their category.
For example:
Repairing an appliance can be a good choice if it’s relatively new and the problem is minor. Replacing it often makes more sense if repairs are costly, breakdowns keep recurring, or the appliance consumes a lot of energy. Before deciding, compare the costs, the appliance’s age, its reliability, and its energy consumption.

Do you have questions about your home, need specific information, or are you looking for referrals to find an Approved Supplier?