Mobility conciliation service

Exclusive to members

Do you have a misunderstanding with a dealer, a garage or a merchant following the purchase of a new or used vehicle, or concerning the application of an extended warranty? CAA-Quebec and its partners are ready to help you settle your dispute as quickly as possible, free of charge.

Discover our partners to help you settle your disputes

As a CAA-Quebec member, you have free access to recourse in the event of a misunderstanding with a merchant, including, of course, any garage, workshop or dealership within CAA-Quebec’s approved network. 

 

To make a request, please fill in a form (except for CAA-Quebec Approved Auto Repair Services) and send it along with the relevant documents to automobile@caaquebec.com, or fax it to 418-624-2457. 

 

You will need to be logged in to download and fill in the various forms. The specific conditions applying to each program are listed inside. Any offer you accept is final.   

 

Choose the form that best applies to your situation: 

 

Choose according to your situation:

Eligibility requirements for the mobility conciliation service

To use this service, you must:

  • be a CAA-Quebec member in good standing at the time the dispute arises and at the time you submit your request for conciliation to CAA-Quebec.
  • not involve any other entity in the matter; for example, if you mandate a lawyer to negotiate an agreement with an establishment, the file will not be eligible.
  • be the owner or lessee of the vehicle in dispute, both at the time the dispute arises and at the time you submit your request for conciliation to CAA-Quebec, and must remain so for as long as the dispute is being processed.
  • not be a merchant, and make use of the vehicle for personal or family purposes.

Benefits to discover