on all purchases, maintenance and repairs1
in the event of a dispute with an AARS outlet
on labour and new and used parts
visit by mystery customers once a year
meets standards and is designed to satisfy customer needs
a satisfaction survey is conducted with members once a year
the Clé verte (green wrench) program is followed at all approved garages
To earn membership in our network of excellence, every Approved Auto Repair Services facility must observe strict standards including, of course, customer satisfaction. CAA-Quebec would appreciate hearing your opinion to help ensure that every AARS provider deserves to remain a member.
Thanks for answering our survey!
1. To benefit from this offer, CAA-Quebec members must buy and have the parts installed at the same establishment. The offer does not apply to commercial vehicles, or to maintenance and repairs paid for either by an insurer or the Société de l'assurance automobile du Québec, or to the deductible. CAA-Quebec and its partners reserve the right to modify or terminate the services and benefits at any time, in whole or in part, without prior notice.
2. CAA Dollars are the only authorized payment method for the purchase of CAA-Quebec Approved Auto Repair Services gift cards and you must show your CAA-Quebec membership card. The minimum allowable amount per card is $5 and the maximum is $250.