1. If there is flooding, put safety first
Make sure there is no risk of electrocution.
- Wear rubber boots.
- Cut the power to the flooded parts of the house.
- Unplug all appliances and other electrical devices there.
2. Report the incident
First your insurer, then the city, and then other resources!
Your insurer
Report the damage to your insurer immediately. Visual evidence (photos, video) can be very useful to help the insurer rapidly assess the situation. If, for example, you have home insurance with CAA-Quebec and you took the “Water damage” option when you bought your policy, you are covered for water damage. Get authorization quickly to proceed with removal of framework, insulation, as well as wall and floor coverings.
Municipality and utilities
Report the incident, if need be, to the municipality as well as to any utilities/providers affected (e.g., Hydro-Québec, Gaz Métro, phone company).
3. Proceed with post-disaster work
Quick action (within 48 hours) is required to limit the damage. For best results, entrust the work to experts. This will ensure that mould does not proliferate on surfaces and in voids, crevices, etc. If you decide to mop up the initial damage, make sure you wear rubber gloves and boots, a breathing mask, and safety glasses to guard against contamination.
Entrust the clean-up job to an expert firm…
It is highly recommended that you hire a reliable post-disaster clean-up company, especially if decontamination is needed. They have the knowledge and equipment necessary to act effectively and limit the impacts. If necessary, they will demolish water-damaged gypsum wallboard and flooring to speed up the drying-out process.
Once the basement is cleaned, you can start rebuilding yourself, if you want. But consider the benefits of doing business with a company that has a general contractor’s licence: the work will be guaranteed, completed in a timely manner, and compliant with the required codes, with your home’s full property value maintained.
CAA-Quebec Residential Advisory Services are there to help you find the right contractors for the job, and to answer any questions you may have in case of doubt!