Limitation of liability
Although CAA-Quebec makes all reasonable efforts to ensure the accuracy of the information and documents on the Site, this Site and all of its elements are provided as-is, with no guarantee whatsoever, implicit or explicit, regarding their accuracy, their completeness or their updates, among other things. The information contained on the Site is of a general nature and is not intended to replace specific advice from a professional. CAA-Quebec, its affiliated entities, their shareholders, administrators, directors, employees, agents and representatives shall not, under any circumstances, be held responsible for any damage directly or indirectly related to the use of the Site and/or its content.
In no event does CAA-Quebec guarantee that the Site will be accessible or functional without interruption, or that its content is exempt from any error, virus, defect, harmful element or other materially damaging component. CAA-Quebec, its affiliated entities, their shareholders, administrators, directors, employees, agents and representatives disclaim any responsibility for any faulty electronic component, for any software or any communication line failure of any kind, in regard to loss or absence of network communication or relative to any transmission that is faulty, incomplete, incomprehensible or erased by any computer or any network or server, and that may limit or stop any person from accessing the Site or any service. CAA-Quebec, its affiliated entities, their shareholders, administrators, directors, employees, agents and representatives further disclaim any responsibility for any damage or loss that may be caused, directly or indirectly, in whole or in part, by the downloading of any Web page or software application and by the transmission of any information related to Site browsing.
The prices announced on our website are valid if you buy services during a same session. If you disconnect from our site, prices could change for your next session.
Leave with confidence. Come back happy. and Touring are trademarks of the ATCQ.
CAA-Quebec has obtained the required licences from the Canadian Automobile Association and the American Automobile Association authorizing it to use of the following trademarks and to grant, subject to certain conditions, sub-licences authorizing third parties to use its trademarks.
- CAA, CAA Plus, CAA-Quebec Roadside Assistance, CAA-Quebec Rewards, CAA-Quebec Dollars, CAA-Quebec Discounts, Approved Driving Schools, CAA-Quebec Vehicle Inspection Centre and Approved Auto Repair Services and their respective emblems are registered trademarks of the Canadian Automobile Association, which has authorized their use.
- AAA, TripTik, TourBook and CampBook are registered trademarks of the American Automobile Association, which has authorized their use.
The laws enforced in the Province of Quebec and the federal laws of Canada applicable therein apply to the use of this Site regardless of your place of residence or physical location. You accept and submit to the exclusive competence of the courts of the Province of Quebec in regard to any litigation concerning access to and use of the Site.
Hyperlinks to external sites
Our Site may include links to other websites independent from our Site. These links are provided as a courtesy only. CAA-Quebec is not responsible for, nor does it endorse, the content of these sites, and shall not be held responsible for damage of any kind resulting from navigation thereon or use thereof.
Restrictions with respect to access
CAA-Quebec reserves the right, at any time, to suspend or cancel the profile of a user, at its sole discretion and without prior notice. CAA-Quebec further reserves the right to restrict a user’s access to the Site, in whole or in part, and shall not be held responsible for any such suspension, cancellation or restriction.
Confidentiality Policy CAA-Quebec
Last update: July 04, 2013
Automobile et touring club du Québec (A.T.C.Q.), conducting business under the name CAA-Quebec and its affiliates, is committed to respecting the confidentiality of your personal information and agrees to protect it and only use it for the identified purpose it was collected for. This policy provides information on our confidentiality practices. We want you to know why and how we collect your personal information as well as how we store and use it.
Scope and application
This policy covers all personal information collected by Automobile et touring club du Québec (A.T.C.Q.) (conducting business under the name CAA-Quebec) and its affiliates, notably Centre de services automobiles du club automobile du Québec Inc. (conducting business under the name CAA-Quebec vehicle inspection centre), 9099-0383 Québec Inc. (conducting business under the name CAA-Quebec Insurance and Financial Services and CAA at home, Agence de voyage du automobile et touring club du Québec Inc. (conducting business under the name CAA-Quebec Travel), collectively known as CAA-Quebec. This personal information is collected through our Website at www.caaquebec.com (the Site or Website) as well as through communications entered into with CAA-Quebec by phone, mail, or other means regarding CAA-Quebec products and services. The policy covers information necessary for the provision of services that we collect from our partners. The policy is subject to Quebec’s Act Respecting the Protection of Personal Information in the Private Sector, as well as other applicable legislation and regulations.
The personal information we collect and why we collect it
We collect certain personal information and create a file on our members, customers, and Website users, as well as anyone else who communicates with us, generally when they become members, purchase our services, take advantage of our offers, discounts, or benefits, sign up to receive our newsletter, request information, or take part in a promotional activity. This file will generally comprise their name, mailing address, phone numbers, email address, age or date of birth, information on the products or services purchased or offered, discounts or benefits they took advantage of, and in some cases information on their vehicle, preferences, or purchasing habits.
Members’ files also contain, if applicable, all information concerning associate members on their account, particularly information on the products, services, and information they have received.
We collect and use this information for the following general reasons:
- So that you can become a member or renew your membership
- So that we can send the magazine Touring to you if you are a member
- To confirm your identity and protect both you and us against fraud and false declarations
- To determine which of our products and services you are eligible to receive
- So that we can provide you with necessary products and services
- To organize promotional activities and communicate with winners of contests
- So that we can send out newsletters and answer questions
- To help us improve our Website content
- For use in marketing studies and surveys
- To design, improve, or market products and services and provide you with information that might interest you
CAA-Quebec may also occasionally notify customers or members by email, mail, or otherwise of special offers, discounts, or other benefits relating to its products and services and those of its partners. These offers may sometimes by tailored especially to your interests, the services you use, or any other information we have on you, in order for us to inform you about opportunities that might interest you specifically. Such offers may also be made to any other person, other than customers or members, if that person so requests or otherwise agrees to receive offers. Every notice that we send you will include an opportunity for you to remove your name from our mailing list. You may also decide to do so at any time to cancel your registration for these notices and, we will provide you with the option of doing so in each notice you receive. Please consult the section entitled “Information” below for the procedure for removing your name.
Please note that promotional contests are always subject to specific rules, which are more fully outlined in the contest rules available through our Website or other sources.
Computer information on our Website
We may also collect information about you that is not personally identifiable, such as the type of Internet browser or computer operating system you are using and the domain name of the website from which you linked to our Site. In addition, when you view our Website, we may store information on your computer in the form of a cookie or similar file. Cookies allow us to save certain information about your use of our Site, including the date of your most recent visit, pages you looked at, and files you downloaded. Cookies allow us to tailor a Website or promotion to better match your interests and preferences.
CAA-Quebec may tie the information we collect in this way to your personal information.
Since some of our services are available by phone, calls may be recorded to ensure quality of service and to protect both parties in the even of a dispute.
How your personal information is stored and communicated
CAA-Quebec will keep personal information for a reasonable period of time in order to fulfill identified purposes, or as required or permitted by law, whichever is longer. We will establish retention criteria depending on the type of personal information collected.
Where personal information is no longer required for the fulfillment of identified purposes, or where an individual has requested that we delete his or her personal information, it will be made anonymous or destroyed in a manner that will protect it from unauthorized access or disclosure.
We will never divulge your personal information to anyone outside CAA-Quebec without your consent, with the exception of
- Organizations in our group or connected with CAA-Quebec
- Providers of products and services and organizations or persons hired to perform certain duties on our behalf (e.g., travel and insurance service providers, promotions organizers and managers, data processing and electronic payments providers, or record management staff). CAA-Quebec takes all necessary contractual or other measures to ensure that third-party providers of goods or services use your personal information only for purposes of providing you or CAA-Quebec with the goods and services contracted for and that they provide the personal information in their possession with a comparable level of protection to that provided by CAA-Quebec
- Any entity resulting from a merger or change in control of CAA-Quebec, in whole or in part, provided that the parties enter into an agreement that this information will only be collected, used, or communicated as part of the identified commercial purposes
- Any public authority as required by law
We will not disclose your personal information to a promotional partner without your express permission to do so.
The personal information gathered while processing your application is stored in France. CAA-Quebec ensures that this information remains confidential and will be used solely in connection with a hiring process. Your personal information may be used to see whether your profile fits any other position offered at CAA-Quebec, and the latter may contact you to determine your interest. Unless you indicate otherwise, CAA-Quebec keeps your personal information for a two-year period. You may at any time consult or alter your information by contacting the CAA-Quebec human resources department.
Information involving third parties
Email addresses and other personal information on your friends that you provide us with in order to invite them to enter contests, take advantage of promotions, or to forward a page from our Website to them is not collected or saved in any form by CAA-Quebec unless your friends provide their personal information themselves and have agreed to receive communications from us.
Personal information on children under the age of 13
The information on our Website is not intended for children under the age of 13. CAA-Quebec will under no circumstances collect information on such children without the express permission of their parents or guardians.
All data is stored on high security servers protected from unauthorized access and misuse. CAA-Quebec also protects personal information disclosed to third parties as specified in this policy, so as to preserve the confidentiality of that information and use for the identified purposes only. Only individuals (employees or their agents) who require this information in the performance of their duties will have access to it.
Outside links on our Site
Our Website includes links to other sites operated by other businesses. By clicking on these links, you are exiting caaquebec.com. Sites linked in this way are not under the control of CAA-Quebec, and CAA-Quebec is not responsible for them in any way. Any personal information you provide to these sites is subject to the personal information protection policies of the sites in question.
CAA-Quebec may change this policy from time to time. Please review this policy periodically. A notice of changes will be posted at the beginning of this policy when changes are made to it.
If you have any questions regarding our policy on the protection of personal information, including access, collection, use, or disclosure of personal information, or regarding procedures for filing a complaint, or if you wish to remove your name from our mailing lists or update your personal information, please contact our privacy officer using the contact information below:
Telephone: 1 800 686-1243
Mailing address: CAA-Quebec, Membership Department, 444, rue Bouvier, Quebec City, Quebec G2J 1E3
Also note that you can access certain information from your membership file and profile at any time on our Website to consult or update it. To do so, you must first register for this service on the “Create my profile” page.