Three partners to defend your interests

As a CAA-Quebec member, you can benefit free of charge from three mediation and conciliation programs. These programs protect you in case of a misunderstanding in the following situations:

Three partners to settle a dispute

To take advantage of these programs, you must meet the following requirements:

  • You must be a CAA-Quebec member in good standing at the time a dispute begins and at the time you submit your conciliation request to CAA-Quebec.
  • You must not involve any other party in the matter. For example, a complaint cannot be submitted if a lawyer was hired to negotiate an agreement with an establishment.
  • You must be the owner or lessee of the vehicle in question at the time the dispute begins, at the time you submit your conciliation request to CAA-Quebec, and throughout the handling of the dispute.
  • You must be a private individual and not a merchant, and the vehicle must be used for personal or family purposes.

For more information on the conciliation and mediation programs, call CAA-Quebec’s Automotive Advisory Services:

  • Quebec City: 418 624-0613
  • Elsewhere in Quebec: 1 888 471-2424