What is mediation?

This is a free and practical service, exclusively for members, in the event of a dispute or misunderstanding with a CAA-Quebec Approved Supplier regarding the quality of a service provided.

How does it work?

  • After hearing both sides, CAA-Quebec uses every necessary means to find a satisfactory solution.
  • Each supplier in the network has signed an agreement in which it agrees to comply with any decision made by CAA-Quebec in case of a dispute.

Admissibility conditions

To take advantage of this program, you must meet the following requirements:

  • You must be a CAA-Quebec member in good standing at the time a dispute begins and at the time you submit your mediation request to CAA-Quebec.
  • You must not involve any other party in the matter. For example, a complaint cannot be submitted if a lawyer was hired to negotiate an agreement with an establishment.
  • You must be the owner or lessee of the vehicle in question at the time the dispute begins, at the time you submit your mediation request to CAA-Quebec, and throughout the handling of the dispute.
  • You must be a private individual and not a merchant, and the vehicle must be used for personal or family purposes.


Download the mediation formPDF file – 47 KB


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