With green grass still showing in many regions of Quebec last week, winter decided to pay us a visit, and it was the real deal: first a snowstorm, then bitter cold. As a result, CAA-Quebec’s patrollers were very much in demand, assisting more than 30,000 members in just one week!

Fortunately, CAA-Quebec has decades of experience, so its teams were more than ready for action, with extra staff even pressed into service. Despite quite a few centimetres of snow and glacial temperatures, patrollers kept up with the demand and delivered excellent response times.

“Our goal is simple: to get the members who place their trust in us back on the road as quickly as possible,” says Pierre-Serge Labbé, CAA-Quebec’s Vice President, Automotive Services. “This first week of wintry conditions reminds us just how important it is for us to be ready for members, whatever the weather.”

Busy for the entire week

Starting last Tuesday, all days were busier than the winter average. The storm led to greater demand for extrication and towing service. The two busiest, however, were Thursday and Friday, with 6,100 and 5,800 service calls answered respectively. Because of cold conditions that took their toll on aging batteries, patrollers performed quite a few boosts. This past week also began with a surge in requests, as temperatures on Monday remained frigid.

CAA-Quebec’s experts have been keeping a close eye on weather conditions to make sure staff remain at the ready, and that there are enough of them to meet demand, everywhere from Port-Cartier to Valleyfield to Montreal, 7 days a week, 24 hours a day, 365 days a year—including during the Holiday break.

An ounce of prevention. . .

To avoid finding yourself in a breakdown situation, prevention is the key. After how many start attempts should you call for help? Do you know how to use your block heater for maximum efficiency? Find the answers on the Web page we’ve specially designed to help motorists take on winter.