Broken, lost or forgotten key?

CAA-Quebec will send an independent locksmith to your home to get you out of a bind.


You will be reimbursed* for the cost of a residential lockout service call at your main residence in accordance with the terms of your membership:

  • CAA Classic member: reimbursement of up to $50
  • CAA Plus member: reimbursement of up $100
  • CAA Premier member: reimbursement of up to $150

This service is available once per membership year.

To request door unlocking service or for more information about this benefit, call 1 888 627-6666.

*Some conditions apply.

Procedure for requesting a reimbursement

1. Fill out the form. Residential Lockout Service – Application for Reimbursement formPDF file – 95 KB

2. Choose one of the three submission methods:


Fax the invoice, along with your completed form, to 1 800 787-6786 or 418 626-3159, to the attention of the Service des remboursements.

Mail the original invoice, along with your completed form, to the following address:

Service des remboursements
8000 Armand-Viau St., Suite 500
Quebec City, Quebec  G2C 2E2